Exercise Physiologist - Patient Enrollment
About The Position
We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is ideal for candidates with a clinical or exercise science background who are excited to combine patient education with performance-driven outreach. You’ll engage cardiac patients through high-volume outbound calling, educate them on the benefits of cardiac rehabilitation, address clinical and logistical questions, overcome hesitation, and guide patients through enrollment and initial technical setup. This is a highly conversion-focused role that blends clinical credibility with strong sales and objection-handling skills.
Requirements
- Bachelor’s degree in Exercise Science, Kinesiology, Health Sciences, Nursing, or a related clinical field or equivalent clinical experience in cardiac rehab, physical therapy, or patient care
- Background in one or more of the following: Exercise physiology Cardiac rehabilitation Clinical care coordination Patient education or health coaching
- Strong verbal communication skills with the ability to build trust quickly with cardiac patients
- Comfort discussing cardiac conditions, procedures, and recovery in patient-friendly language
- Proven ability to perform in a metrics-driven, high-volume calling environment
- Strong objection-handling skills and ability to motivate behavior change
- Technical comfort helping patients navigate mobile apps and resolve basic tech issues
- Reliable internet connection and a quiet, professional home workspace
Nice To Haves
- Certified Exercise Physiologist (ACSM-CEP), Clinical Exercise Physiologist, Cardiac Rehab Specialist, RN, or similar clinical credentials
- Prior experience in: Cardiac rehab programs Hospital discharge or referral coordination Patient navigation or care management
- Experience enrolling patients into clinical or digital health programs
- Familiarity with EMRs, CRMs, power dialers, or patient engagement platforms
- Sales, outreach, or growth experience in healthcare or digital health environments
Responsibilities
- Make high-volume outbound calls to eligible cardiac patients identified through health system partners
- Educate patients on cardiac rehabilitation, program expectations, and clinical benefits in a clear, reassuring way
- Use strong objection-handling and motivational interviewing techniques to drive enrollment and attendance
- Answer basic clinical questions within scope and appropriately escalate complex clinical concerns to the care team
- Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
- Complete appointment reminder and confirmation outreach to reduce no-shows and improve attendance
- Accurately document call outcomes, patient status, and next steps in internal systems
- Meet or exceed daily call volume, enrollment, and attendance targets
- Partner closely with Enrollment Operations and Clinical teams to ensure a high-quality, compliant patient experience
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What This Job Offers
Career Level
Mid Level
Number of Employees
11-50 employees
