PATIENT FOOD SERVICES COORDINATOR - CENTERPOINT MEDICAL CENTER - INDEPENDENCE, MO
About The Position
We are hiring immediately for a Patient Services Coordinator position. This role serves as the first point of contact for patients, families, and visitors, providing exceptional customer service while supporting the efficient flow of food operations. The Patient Service Coordinator works closely with clinical, dining and administrative teams within the hospital to maintain accurate records, uphold compliance standards, and facilitate timely food service delivery. The patient food service coordinator collaborates with nurses, physicians, and patient family members to support food services and mitigate patient concerns or complaints.
Requirements
- High school diploma or GED required.
- Strong communication and interpersonal skills.
- Excellent customer service orientation with a compassionate and patient-centered approach.
- Ability to multitask in a fast-paced environment.
- Proficiency with computer applications, and typing.
- Strong attention to detail and organizational skills.
- Ability to handle sensitive information discreetly.
- Prior food service experience in a hospital, or healthcare customer service role preferred.
- Experience with delivering excellent customer service.
Nice To Haves
- Associate degree or coursework in healthcare administration or a related field preferred.
Responsibilities
- Serve as the first point of contact for patients, families, and visitors, providing exceptional customer service.
- Support the efficient flow of food operations.
- Patient communication and coordination of food services to ensure an organized and positive patient experience.
- Work closely with clinical, dining and administrative teams within the hospital to maintain accurate records, uphold compliance standards, and facilitate timely food service delivery.
- Collaborate with nurses, physicians, and patient family members to support food services and mitigate patient concerns or complaints.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
