Patient Food Service & Utility Ambassador

Baystate Health•Springfield, MA

1d•Onsite

About The Position

At Baystate Health, we know that exceptional care goes beyond clinical treatment—it’s in every interaction, every detail, and every meal. Patient Food Service & Utility Associate play an essential role, helping to deliver safe, high-quality meals while maintaining a clean, efficient kitchen environment that directly supports patient health and recovery.

Requirements

Ability to read, write, and communicate effectively in English
Basic math and computer skills
Strong attention to detail and ability to follow directions
Excellent verbal communication and customer service mindset
1-2 years' experience in customer service
Ability to multitask

Nice To Haves

Experience in hospitality/food services industry strongly preferred

Responsibilities

Assist patients and families with menu selections based on dietary needs, preferences, and allergies
Verify diet orders and ensure full compliance with nutrition guidelines
Accurately assemble meal trays and snacks according to prescribed diets
Deliver meals and supplements using proper patient identification procedures
Support patients with tray setup and collaborate with nursing staff
Record meal intake and communicate concerns to the Clinical Nutrition team
Ensure timely, accurate tray delivery and tracking
Perform all core dish room functions: tray assembly, cart delivery/retrieval, tray removal, and dishwashing
Operate conveyor dish machines and perform manual cleaning of pots, pans, utensils, and equipment
Maintain strict separation of clean and soiled items to prevent contamination
Clean and sanitize dish room, kitchen equipment, floors, and food prep areas
Follow proper chemical usage and sanitation standards
Stock supplies and maintain inventory levels using FIFO (First-In, First-Out) practices
Assist with food prep and additional kitchen support as needed
Follow all food safety and infection control protocols (hand hygiene, glove use, temperature control)
Maintain temperature logs and QA/QC documentation in compliance with HACCP, JCAHO, and DPH standards
Ensure proper sanitation practices and safe equipment handling at all times
Uphold the highest standards of cleanliness, organization, and safety
Deliver excellent service to patients, families, and team members
Work effectively in a fast-paced environment, both independently and as part of a team
Adapt to changing priorities and assist with additional duties as needed
Serve as a positive representative of Baystate Health

Benefits

High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!