PATIENT FOOD SERVICE MANAGER

Compass Group•City of Poughkeepsie, NY

11d•$85,000 - $95,000•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Job Summary We are seeking a Patient Services Manager to lead our Patient Services Team in a fast-paced Acute Care setting in Poughkeepsie, NY. This leadership role oversees patient dining operations supporting a 362 average daily census, a bedside patient meal delivery system, and approximately $15 million in managed volume. The ideal candidate will have experience leading and developing union hourly associates while driving operational excellence, patient satisfaction, and regulatory compliance.

Requirements

Associate degree with one (1) year of experience in food service, hospitality, nutrition, or a related field; or a bachelor's degree in food service management, nutrition, hospitality management, or a related discipline.
Minimum of one (1) year of food service management experience, preferably in an acute care healthcare environment.
Proficiency with Microsoft Office applications, electronic medical record (EMR) systems, and diet office software.
Strong leadership, communication, organizational, and customer service skills.

Nice To Haves

Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.
Experience managing patient dining operations with bedside meal service programs preferred.
Experience leading unionized hourly workforces strongly preferred.
ServSafe® certification preferred.
Acute care hospital environment with a 362 ADC or larger.
Oversight of patient services operations with $15 million or greater managed volume.
Experience implementing and managing bedside patient meal delivery systems.
Proven success managing and developing union hourly associates while maintaining positive labor relations.

Responsibilities

Establish goals and oversee the implementation of patient food service programs based on medical direction, patient population, and facility objectives.
Manage daily patient dining operations, including bedside meal delivery services, ensuring a high-quality patient experience.
Hire, direct, coach, train, and develop patient services team members, including union-represented hourly associates.
Ensure compliance with dietary restrictions, special diets, and physician-directed nutrition requirements while meeting patient preferences.
Drive patient satisfaction initiatives and ensure patient services staff contributes to achieving established satisfaction targets.
Manage departmental resources and financial performance within a $15 million managed volume operation.
Ensure compliance with federal, state, local, and accrediting agency regulations, as well as facility confidentiality, HIPAA, and patient rights policies.
Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives.
Foster a culture of safety, accountability, teamwork, and continuous improvement.