Patient Food Service Manager 2

Sodexo Careers • Hershey, PA

2d • Onsite

About The Position

Sodexo is seeking a Patient Food Service Manager to join our team at Penn State Health’s flagship 628-bed academic medical center, Penn State Health – Milton S. Hershey Medical Center , located in Hershey, Pennsylvania . Milton S. Hershey Medical Center is central Pennsylvania’s only locally based academic medical center and has been a Magnet-designated hospital since 2007, recognized for delivering exceptional, patient-focused care. It is also the only medical facility in Pennsylvania accredited as a Level 1 trauma center for both children and adults. The medical center shares its campus with Penn State Health Children’s Hospital, Penn State Cancer Institute, and Penn State College of Medicine, creating a dynamic environment focused on innovation, collaboration, and excellence in healthcare. If you are passionate about serving others and have experience leading high-volume healthcare food service operations and large teams, we encourage you to apply.

The Patient Food Service Manager will oversee patient dining operations within the Children’s Hospital kitchen, operating under a room service model. This role provides leadership for patient services operations, ensuring exceptional service delivery, patient satisfaction, and operational excellence. This position plays a key role in driving innovation and program development, as the Hershey campus serves as the flagship location for Penn State Health, piloting new menu concepts and patient service initiatives. The manager will oversee HealthTouch patient dining systems and Experiencia patient experience initiatives while leading and developing a team of 25+ frontline employees. This role requires flexibility with varied shifts to support a 24/7 healthcare environment.

Requirements

• Experience managing patient food service operations in a healthcare environment
• Demonstrated ability to lead large frontline teams in a high-volume setting
• Strong focus on patient satisfaction and service excellence
• Experience with room service dining models or patient meal ordering systems
• Ability to work flexible shifts in a 24/7 healthcare environment
• Excellent communication, leadership, and relationship-building skills
• Minimum Education Requirement - High School Diploma or GED or Equivalent
• Minimum Management Experience - 1 year

Responsibilities

• Oversee daily operations of patient dining services within the Children’s Hospital kitchen
• Lead and develop a team of 25+ frontline staff, ensuring strong engagement, training, and performance management
• Manage room service-style patient dining operations, ensuring high levels of patient satisfaction
• Support implementation and management of HealthTouch patient meal ordering platform
• Drive Experiencia patient experience initiatives to enhance patient-centered care
• Ensure compliance with food safety, sanitation, and regulatory standards
• Collaborate with clinical teams, nursing leadership, and hospital stakeholders to enhance patient dining services
• Participate in menu innovation and pilot programs supporting system-wide patient service improvements
• Foster a culture of inclusion, teamwork, and strong client partnership

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED