Patient Food Service Manager 2

Sodexo•Hershey, PA

About The Position

Role Overview Lead Patient Dining Excellence at a Premier Academic Medical Center Sodexo is seeking a Patient Food Service Manager to join our team at Penn State Health’s flagship 628-bed academic medical center, Penn State Health – Milton S. Hershey Medical Center, located in Hershey, Pennsylvania. Milton S. Hershey Medical Center is central Pennsylvania’s only locally based academic medical center and has been a Magnet-designated hospital since 2007, recognized for delivering exceptional, patient-focused care. It is also the only medical facility in Pennsylvania accredited as a Level 1 trauma center for both children and adults. The medical center shares its campus with Penn State Health Children’s Hospital, Penn State Cancer Institute, and Penn State College of Medicine, creating a dynamic environment focused on innovation, collaboration, and excellence in healthcare. If you are passionate about serving others and have experience leading high-volume healthcare food service operations and large teams, we encourage you to apply. Position Summary The Patient Food Service Manager will oversee patient dining operations within the Children’s Hospital kitchen, operating under a room service model. This role provides leadership for patient services operations, ensuring exceptional service delivery, patient satisfaction, and operational excellence. This position plays a key role in driving innovation and program development, as the Hershey campus serves as the flagship location for Penn State Health, piloting new menu concepts and patient service initiatives. The manager will oversee HealthTouch patient dining systems and Experiencia patient experience initiatives while leading and developing a team of 25+ frontline employees. This role requires flexibility with varied shifts to support a 24/7 healthcare environment. What You'll Do Oversee daily operations of patient dining services within the Children’s Hospital kitchen Lead and develop a team of 25+ frontline staff, ensuring strong engagement, training, and performance management Manage room service-style patient dining operations, ensuring high levels of patient satisfaction Support implementation and management of HealthTouch patient meal ordering platform Drive Experiencia patient experience initiatives to enhance patient-centered care Ensure compliance with food safety, sanitation, and regulatory standards Collaborate with clinical teams, nursing leadership, and hospital stakeholders to enhance patient dining services Participate in menu innovation and pilot programs supporting system-wide patient service improvements Foster a culture of inclusion, teamwork, and strong client partnership What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring The ideal candidate will have: Experience managing patient food service operations in a healthcare environment Demonstrated ability to lead large frontline teams in a high-volume setting Strong focus on patient satisfaction and service excellence Experience with room service dining models or patient meal ordering systems Ability to work flexible shifts in a 24/7 healthcare environment Excellent communication, leadership, and relationship-building skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year

Requirements

Experience managing patient food service operations in a healthcare environment
Demonstrated ability to lead large frontline teams in a high-volume setting
Strong focus on patient satisfaction and service excellence
Experience with room service dining models or patient meal ordering systems
Ability to work flexible shifts in a 24/7 healthcare environment
Excellent communication, leadership, and relationship-building skills
Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year

Responsibilities

Oversee daily operations of patient dining services within the Children’s Hospital kitchen
Lead and develop a team of 25+ frontline staff, ensuring strong engagement, training, and performance management
Manage room service-style patient dining operations, ensuring high levels of patient satisfaction
Support implementation and management of HealthTouch patient meal ordering platform
Drive Experiencia patient experience initiatives to enhance patient-centered care
Ensure compliance with food safety, sanitation, and regulatory standards
Collaborate with clinical teams, nursing leadership, and hospital stakeholders to enhance patient dining services
Participate in menu innovation and pilot programs supporting system-wide patient service improvements
Foster a culture of inclusion, teamwork, and strong client partnership