Patient Flow Specialist - Patient Flow Center - FT - 1st Shift
About The Position
The Patient Flow Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers. Bed assignments are communicated to the originating and destination department via computer systems and telephone. In an effort to provide customer satisfaction, the Patient Flow Specialist accurately listens and responds appropriately to requests from patients, physicians, nursing departments, and co-workers. To ensure patients are assigned rooms in an expedient manner, the Patient Flow Specialist utilizes all critical resources within the organization to expedite this process. The Patient Flow Specialist ensures paperwork and computer entry is checked for accuracy and continually enhances his or her knowledge regarding processes. The Patient Flow Specialist gives high priority to customer service and customer satisfaction. Required to work weekends, holidays, and on-call as scheduled.
Requirements
- High school/GED required.
- Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population.
- Exhibits diplomacy and time management skills.
- Demonstrates efficiency and organizational skills with the ability to do more than one task at a time.
- Ability to use multi-line telephones.
- Computer skills required.
Nice To Haves
- Post-secondary education desired.
- Medical office/secretary experience preferred.
- Word and Excel preferred.
- Email proficiency.
- Medical terminology preferred.
Responsibilities
- Managing patient placement, throughput, and patient flow within the organization for admissions and transfers.
- Communicating bed assignments to originating and destination departments via computer systems and telephone.
- Responding appropriately to requests from patients, physicians, nursing departments, and co-workers.
- Utilizing critical resources within the organization to expedite patient room assignments.
- Ensuring accuracy of paperwork and computer entry.
- Continually enhancing knowledge regarding processes.
- Prioritizing customer service and customer satisfaction.
- Working weekends, holidays, and on-call as scheduled.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account
- Short term disability
- Long term disability
- Retirement account options with 401K organization match
- Nurse residency program
- Tuition assistance
- Student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
