Patient Flow Facilitator - Full Time (Nights 6pm-6am) - Elmwood

Ochsner Clinic Foundation • New Orleans, LA

20h • Onsite

About The Position

This job assists with centralized psychiatric patient placement and operates as a dispatcher to facilitate transportation. Cross-trains throughout the department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

• High school diploma or equivalent.
• 1 year of experience in a hospital or clinic business office.
• Computer skills and dexterity for data entry and retrieval of patient information.
• Proficient with Windows-style applications, various software packages, and the keyboard.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Excellent customer service phone skills and ability to multi-task.
• Working knowledge of medical terminology.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Nice To Haves

• Medical Assistant Certification (CMA) OR Certified Nursing Assistant (CNA).

Responsibilities

• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, and electronically submits requests for evaluations of patient criteria to determine if admission criteria are met.
• Coordinates transportation for all transport orders by acting as a dispatcher.
• Organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service with all customer groups including physicians, nurses, administrators, and colleagues.
• Adapts to change in systems, practices, technology, and variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Rotates between workstations to become competent in each role.
• Communicates pertinent clinical information with referring and admitting providers and administrative staff.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED