Patient Flow Coordinator, Full Time, Nights, Patient Flow Management Center, Stratford

Thomas Jefferson University • Stratford, NJ

7d • Onsite

About The Position

The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. Goals of the PFMC and C.O.R.E. include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines the analytics required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous improvement.

Requirements

• High School education - Required
• 1-2 years of Healthcare/ Medical – Admissions Required
• MS Office (Outlook, Word, Excel)
• EMR Skills and Knowledge preferred
• Customer Service, Critical Thinking Skills
• Problem Solving, Relationship Building, Interpersonal

Nice To Haves

• Associates or Bachelors Preferred

Responsibilities

• Supports the daily operations of the Patient Flow Management Center.
• Orients, coaches, evaluates and schedules the Patient Flow Coordinators to ensure patients are placed in a timely manner across the Division 24 hours per day/ 7 days per week.
• Monitors tiles in order to expedite and prioritize challenges with high occupancy and over-utilization of resources.
• Coordinates and communicates with key personnel and departments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation and the Jefferson Transfer Center.
• Participates in bed coordination for the most efficient bed utilization 24 hours per day/ 7 days per week.
• In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in care.
• Maintain patient throughout and continually evaluate bed placement progress according to the institution’s Patient Flow Plan.
• Coordinates Direct Admissions, including urgent and scheduled, and contacts patients and family members when the appropriate bed is available.
• Orient, coach, evaluate and schedule Patient Flow Coordinators.
• Participates in projects, data collection and other activities designed to enhance bed operations.
• Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner.
• Monitor the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs.
• Provide leadership for Patient Flow Coordinators and work with PFMC colleagues to address patient flow issues.
• Assist PFMC Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.
• Assist PFMC Leadership in developing strategies to manage surge in patient volumes.
• Assign beds to patients from all clinical departments, direct admissions, and external transfers based on defined workflow.
• Liaise with PFMC staff and providers regarding administrative priorities and synchronization based on system needs.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED