Patient Flow Coordinator
About The Position
As a member of the Ambulatory Transplant Department, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities: Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities Coordinates and facilitates the efficient flow of patients through the various stages of their visit Communicates effectively in person or by telephone with internal and external parties Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer Responsible for ordering and stocking of supplies and setting up of equipment Performs cross-functional duties, as assigned or requested Performs other duties consistent with the job classification, as required
Requirements
- Minimum of one (1) year related work experience
- Working knowledge of computer software applications preferably in a Microsoft Office environment
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem solving skills
- Strong judgment / decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Nice To Haves
- Completion of College Diploma or Certificate preferred
- Completion of a recognized medical or business post-secondary secretarial arts program at the diploma level preferred
- Previous experience working in a Health care environment is strongly preferred
- Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred.
Responsibilities
- Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities
- Coordinates and facilitates the efficient flow of patients through the various stages of their visit
- Communicates effectively in person or by telephone with internal and external parties
- Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
- Responsible for ordering and stocking of supplies and setting up of equipment
- Performs cross-functional duties, as assigned or requested
- Performs other duties consistent with the job classification, as required
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
