Patient Flow Coordinator (Full Time)
About The Position
We are hiring immediately for a full time PATIENT FLOW COORDINATOR position. As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel. Touchpoint Support Services, as part of Compass Healthcare, serves up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Requirements
- Prior patient flow experience preferred.
- High school diploma required.
- Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
- Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
Nice To Haves
- Willing to train!
Responsibilities
- Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
- Ensures compliance with policies and procedures for departmental operations.
- Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
- Motivates staff to function as a team in achieving goals and maximum productivity.
- Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
- Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Monitors supplies and equipment; makes purchase recommendations as needed.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
