Patient Flow Coordinator (RN) - Emergency Department - FT Nights

Wellstar Health System•Douglasville, GA

10d

About The Position

The Patient Flow Coordinator is a registered professional nurse responsible for Emergency Department shift operations under the direction of the E.D. Clinical Nurse Manager or Assistant Nurse Manager. The role leads staffing and patient-flow activities and supports patient care, quality, regulatory compliance, financial performance, staff efficiency, materials management, and patient/customer satisfaction. It oversees safe and efficient patient flow throughout the Emergency Department, including adult, pediatric, fast track, triage, and behavioral health services, and coordinates department functions with other hospital departments and providers. The coordinator provides clinically informed nursing care responsive to patients’ biological, developmental, psychosocial, cultural, and clinical needs, including the needs of families and support systems. The role contributes to Emergency Services’ vision, strategic planning, and departmental goals; supports employee development and critical-thinking skills; and promotes patient safety and evidence-based practice through the Shared Decision Making Model.

Requirements

Associate degree in Nursing or nursing diploma required; Bachelor of Science in Nursing preferred.
At least 3 years of experience required; other applicable healthcare experience may be considered at the Director’s discretion.
Current RN license: single-state or multistate compact.
BLS certification required.
ACLS certification required upon hire or within 180 days, depending on the accepted certification type.
PALS certification required upon hire or within 180 days, depending on the accepted certification type.
Emergency Nursing Pediatric Course (ENPC) certification required upon hire or within 180 days, depending on the accepted certification type.
Trauma Nurse Core Course (TNCC) or accepted alternative required upon hire or within 18 months, depending on the accepted certification type.
Strong interpersonal, critical-thinking, and decision-making skills.
Ability to work collaboratively with providers and others from a team-focused, patient-centered perspective.
Effective oral and written communication with internal and external resources at all levels.
Analytical skills to solve technical, clinical, and managerial challenges.
Sufficient clinical and leadership experience to lead others competently and credibly.

Nice To Haves

Bachelor of Science in Nursing.

Responsibilities

Round throughout the Emergency Department triage area, waiting rooms, and patient rooms to oversee patient flow.
Serve as liaison among Bed Management, E.D. and attending providers, nursing, ancillary staff, case management, environmental services, EMS, and other departments to support timely patient placement and efficient throughput.
Organize the work environment and patient-care teams to achieve designated unit outcomes.
Coordinate patient flow into and out of the department, and supervise patient placement throughout the E.D.
Provide leadership through prioritization, decision-making, and communication with other healthcare disciplines.
Maintain oversight of the E.D. tracking board and focus on patient throughput and patient experience.
Provide throughput-performance feedback through huddles, one-on-one communication, event debriefings, and reports.
Evaluate the quality and appropriateness of E.D. healthcare delivery processes, including patient arrival, care processes, and placement.
Participate in performance-improvement projects and committees.
Provide evidence-based guidance and leadership recommendations using facts and data-driven decisions to achieve patient-flow goals.
Support staff engagement and performance behaviors for a diverse patient population.
Ensure patient-flow decisions and actions comply with regulatory standards and organizational and department policies and procedures.
Propose policy and procedure changes when needed to support appropriate practices.
Liaise with patients and their families or caregivers.
Assist with departmental emergency preparedness, including mitigation, preparation, response, and recovery.
Ensure care respects individual patient rights, preferences, and expectations.
Participate in nursing and organizational policy, procedure, and process development and decision-making related to patient-flow goals, incorporating staff perspectives and knowledge.
Provide E.D. leadership with specific, objective staff-performance feedback concerning patient flow, patient safety, ethics, quality, and professional standards.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.