Patient Flow Assistant

Loma Linda • Beaumont, CA

7h • $25 - $27

About The Position

The Patient Flow Assistant performs designated direct and indirect, age-specific, and developmentally appropriate patient care under the direct supervision of an MD, NP, RN, or LVN in cancer clinics and an infusion center. The role serves adult patients aged 18 or older with suspected or confirmed malignancies or hematologic disorders. It combines duties within the unlicensed assistive personnel scope of practice, including patient care assistant, secretarial, and scheduling responsibilities. The assistant follows applicable policies, protocols, techniques, guidelines, and department-specific care-plan qualifications and competencies. The role provides emotional comfort through verbal and nonverbal communication, interacts courteously and compassionately with patients and families, and supports safe patient care, professionalism, and cooperation in a culturally diverse workplace. Flexibility and willingness to float to other areas as assigned are expected.

Requirements

• High school diploma or GED certificate.
• Proof of or completion of an approved Certified Nursing Assistant (CNA) or Medical Assistant (MA) program, or completion of a nursing fundamentals course from a school of nursing.
• Knowledge of the unlicensed assistant personnel scope of practice for healthcare.
• Competencies in fundamentals of patient care and safety.
• Basic Life Support (BLS) certification issued by the American Heart Association.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use computers, printers, and position-related software, including Microsoft Office, Outlook, an electronic event reporting program, and the organization’s electronic medical record.
• Ability to operate and troubleshoot equipment used for the position.
• Ability to perform basic patient care activities using proper body mechanics and safety precautions.
• Ability to understand and follow instructions; communicate positively, effectively, and professionally; accept direction; collaborate; and perform duties under supervision.
• Ability to enforce policies consistently, remain calm and courteous under pressure, think critically, use good judgment, and problem-solve with licensed care providers as needed.
• Ability to perform basic math, manage multiple patient assignments, organize and prioritize workload, recall information accurately, and pay close attention to detail.
• Ability to distinguish colors as necessary; hear general conversation in person and by telephone and distinguish workplace and patient-care sounds; discern temperature variances through touch; and see adequately to read computer screens, medical records, and written documents.
• Ability to exhibit professional behavior at all times.

Nice To Haves

• At least six months of experience as an MA or CNA in a clinic or acute care setting.
• At least six months of experience as a unit or medical secretary.
• Spanish language skills.

Responsibilities

• Perform designated direct and indirect, age-specific, developmentally appropriate patient care under the direct supervision of an MD, NP, RN, or LVN.
• Carry out duties within the unlicensed assistive personnel scope of practice, including patient care assistant, secretarial, and scheduling tasks.
• Follow policies, protocols, techniques, guidelines, and department-specific care-plan qualifications and competencies.
• Provide emotional comfort and caring through verbal and nonverbal communication.
• Communicate courteously, compassionately, and tactfully with patients and families.
• Support safe patient care, customer service, professionalism, and cooperation among a culturally diverse workforce and patient population.
• Float to other areas as assigned.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED