Patient Flow Assistant: Emergency Care Center

North Memorial Health Career Portal•Maple Grove, MN

1d•Onsite

About The Position

The Patient Flow Assistant provides continuous care support to all individuals by performing reception and clerical activities and maintaining care center workflow for staff, physicians, customers, and families. The Patient Flow Assistant participates in the execution of Customer Safety Goals by ensuring customer privacy and accuracy of customer identification, supporting, promoting and maintaining infection prevention practices, improving effectiveness of communication among care providers, and responding to customer alarms by alerting appropriate staff. Duties may vary based on assignment of customer care units including but not limited to variations in workflow and customer record management. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

High school diploma or equivalent
1+ years’ experience as a health unit coordinator, scheduling or registration experience in a hospital, clinic, or physician’s office
Ability to take initiative, be self-motivated and an independent, accountable, dependable performer.
Effective planning, organizational and detail-oriented skills.
Solid PC skills to include MS applications, Internet, etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
Demonstrated ability to deal with conflict in a positive manner.
Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
Ability to maintain quality, safety, and infection control standards.
Must be able to read, write and speak effectively in English.