Patient Financial Services Team Lead

UnitedHealth Group • Taunton, MA

9h • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Atrius Internal Medicine & Family Medicine has an immediate opening for a friendly, patient focused and detailed oriented Patient Financial Services Team Lead to join our team. The Patient Financial Services Team Lead is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting clinical and service goals.

Requirements

• High School Diploma/GED
• 3+ years of patient financial experience within a medical practice or hospital
• 3+ years of experience with insurance concepts, coverage and administration processes
• Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels
• Ability to work and make decisions in a fast-paced environment
• Leadership potential
• Strong computer skills including electronic medical record and billing system required

Nice To Haves

• Related Associate’s degree in Business or related field

Responsibilities

• Performs various business functions including check-in, cash handling, cashier and patient collections to ensure that organizational and financial objectives are supported
• Performs and coordinates daily departmental operations, ensuring customer service standards are met. Assists manager with adequate coverage within department
• Understands and achieves a high level of competence in all business functions acting in various staffing roles on a frequent basis including patient registration and collections, workers comp and motor vehicle injury claim process, cash handling and reconciliation
• Is a point person for patient inquiries, collections, problems and complaints at the site. Meets with patients to provide financial counseling and collections and is a resource for other department compliance with patient financial collection procedures
• Responsible for monitoring and completing all business operations work queues and reports including referral and authorization and outstanding patient balances
• Serves as a resource for patients, staff and other departments regarding business and financial policies and procedures
• Monitors staff understanding of procedures and perform quality checks as needed to ensure that new processes are implemented correctly
• Provides updates to management on status of new workflows and implementation
• Provides feedback to staff as needed to reduce defects and meet financial goals for co-pay and patient balance collections including insurance card scans, waiver forms, referral management, cash handling and customer service provided to patients
• Performs the cashier role as needed and is a point person for resolving Daily Cash Reconciliation reporting variances at the site
• Orients and trains employees; provides feedback for performance reviews at site
• Assures assigned areas conform to standards of appearance and that the work area is neat, clean and adequately stocked with patient materials and forms as needed. Works with Building Services and Purchasing to secure supplies
• Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff, sometimes at other locations within the geographical region requiring limited travel. Provides input into evaluating performance. Functions as a resource for other support members. Fills in for staff as needed to provide appropriate support for the dept. Takes lead role in ensuring department workflow is of a high quality
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED