Patient Financial Services Representative

Banner Health • Sun City West, AZ

2d • Onsite

About The Position

The Front Desk Patient Financial Services Representative is the first point of contact for patients and visitors. The role coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, and providing a welcoming experience. It also verifies insurance coverage, validates referrals and authorizations, collects patient liability, provides financial guidance, posts payments and charges, and releases information in accordance with organizational policies and compliance guidelines. The position works independently under regular supervision in a fast-paced, high-volume environment and uses sound judgment to prioritize work and support timely, appropriate patient care.

The position is based at Banner Medical Group Sun City West Endocrinology in Sun City West, Arizona. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Banner Medical Group provides primary and specialty care in communities served by Banner Health. The group has more than 1,000 physicians and more than 3,500 employees.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• One or more years of work experience involving patient financial services, financial or collection services, or insurance-industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits with payors, document verification, and assist with pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and alternative payment arrangements to patients and families.
• Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer at the beginning and end of the day, and prepare bank deposits with required paperwork for centralized billing.
• Schedule office visits and procedures within the medical practice and with external practices as needed, taking payor plan provisions into account; confirm appointments and help ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person, addressing concerns and supporting patient flow through effective communication with care teams, management, centralized services, and HIMS.
• Respond to requests for patient medical records in accordance with company procedures and state and federal laws.
• Assist with patient-flow services, which may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and faxes, and ordering supplies.
• Work independently, prioritize tasks, and use sound judgment in a fast-paced, high-volume setting while retaining changing payor information needed to support reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED