Patient Financial Services Representative

Fairview Health Services•St. Paul, MN

1d•Remote

About The Position

Fairview is looking for a Patient Financial Services Representative to join our team! This is a full-time, benefit-eligible position working Monday through Friday with an 8-hour daytime shift schedule. In this role, you will support patients and internal teams by assisting with billing inquiries, payment processing, insurance follow-up, and providing excellent customer service while working in a collaborative and supportive environment. This position offers flexibility with work completed in a virtual setting following training and department expectations. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication.

Requirements

Billing and collection of accounts receivable for inpatient and outpatient accounts
Ensuring expected payment is collected and accounts are fully resolved
Resolving complex customer service issues
Evaluating and securing all appropriate financial resources for patients to ensure proper adjudication

Nice To Haves

1 year Medical billing office setting experience
MS Office experience
Insurance/follow up experience
Coordination of benefits experience
Epic, Brightree, Billing Bridge, or comparable software account experience

Responsibilities

Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
Performs the best practice routine per department guidelines
Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
Responsible for processing external correspondence in a timely and efficient manner.
Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
Responsible for verification of insurance and/or patient demographics.
Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
Educates patients and/or guarantors of patient liability when appropriate.
Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work