Patient Financial Services Representative Loveland

Banner Health•Loveland, CO

10d•$18 - $27•Onsite

About The Position

The Patient Financial Services Representative plays a critical role in coordinating a smooth patient flow process. This involves managing patient registration, scheduling appointments, verifying insurance coverage, collecting patient liability, and providing financial guidance. The position also ensures accurate posting of payments and charges, daily reconciliation, and adherence to organizational and compliance policies. Banner Health is a large, nonprofit health care system committed to providing excellent patient care and making healthcare easier. They are certified as a Great Place To Work® and offer a comprehensive benefit package.

Requirements

High school diploma/GED or equivalent working knowledge.
Knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.
Employees working in specific Behavioral Health clinical settings must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Work experience with the Company’s systems and processes is preferred.
Previous cash collections experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Performs registration/check-in processes, including data entry, providing patient information and intake forms, obtaining signatures, and generating population health summaries.
Verifies insurance eligibility and benefits for services rendered, documents appropriately, and assists in obtaining or validating pre-certification, referrals, and authorizations.
Calculates and collects patient liability based on insurance verification and expected reimbursement, explaining financial policies and alternative payment arrangements.
Enters payments/charges for services, performs daily payment/charge reconciliation, balances cash drawer, and prepares daily bank deposits.
Schedules office visits and procedures, maximizing reimbursement by scheduling in accordance with payor plan provisions, confirming appointments, and ensuring patients are prepared.
Demonstrates proactive interpersonal communication skills to address patient concerns via telephone, email, and in-person interactions.
Optimizes patient flow using effective customer service and communication skills with internal and external customers, care teams, management, centralized services, and HIMS.
Assists in responding to requests for patient medical records according to company policies, procedures, and state and federal laws.
Provides patient services to assist in patient flow, such as escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, and ordering supplies.
Works independently under regular supervision, following structured work routines in a fast-paced, multi-task environment with high volume and immediacy needs.
Makes independent decisions and uses sound judgment to prioritize work and ensure the appropriateness and timeliness of patient care.
Retains large amounts of changing payor information and knowledge crucial for attaining reimbursement.