Patient Financial Services Representative

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Southaven, MS

2d

About The Position

The Patient Financial Services Representative at Woodland Recovery Center plays a critical role in the healthcare system by serving as the primary point of contact for patients regarding their financial responsibilities. This position ensures accurate communication of billing information, insurance coverage, and payment options to patients, facilitating a smooth financial experience. The representative collaborates closely with healthcare providers, insurance companies, and patients to resolve billing discrepancies and answer inquiries promptly. By managing patient accounts and payment plans effectively, this role contributes to the financial health of the organization while maintaining a compassionate and professional approach. Ultimately, the Patient Financial Services Representative helps patients navigate complex financial processes, ensuring clarity and support throughout their healthcare journey.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 1 year experience in patient financial services, medical billing, or a related healthcare administrative role.
• Basic knowledge of medical terminology, insurance processes, and healthcare billing procedures.
• Proficiency with electronic health record (EHR) systems and billing software.
• Strong communication skills with the ability to handle sensitive financial discussions professionally.
• The Patient Financial Services Representative at Woodland Recovery Center utilizes strong interpersonal and communication skills daily to explain complex billing information clearly and compassionately to patients.
• Analytical skills are essential for verifying insurance details, identifying discrepancies, and resolving billing issues efficiently.
• Proficiency with healthcare software systems enables accurate data entry, account management, and reporting.
• Organizational skills help manage multiple patient accounts and follow up on outstanding balances or inquiries systematically.
• Problem-solving abilities support the representative in navigating insurance policies and financial assistance programs to provide optimal solutions for patients.

Nice To Haves

• Certification in medical billing or coding (e.g., Certified Professional Biller) is advantageous.
• Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
• Demonstrated ability to manage high call volumes and multitask effectively in a fast-paced environment.
• Advanced computer skills including Microsoft Office Suite and patient management software.
• Bilingual abilities, especially in Spanish, to better serve diverse patient populations.

Responsibilities

• Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and empathetically.
• Verify patient insurance information and eligibility prior to services being rendered.
• Assist patients in setting up payment plans and processing payments accurately and timely.
• Resolve billing discrepancies by coordinating with insurance providers, healthcare staff, and patients.
• Maintain detailed and accurate records of patient financial transactions and communications.
• Respond promptly to patient inquiries via phone, email, or in-person regarding account status and billing questions.
• Collaborate with internal departments to ensure compliance with healthcare regulations and organizational policies.
• Educate patients on financial assistance programs and help them apply when eligible.

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree