Patient Financial Services Rep - Full Time
About The Position
We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization, and works collaboratively within the Patient Financial Services department. If you are a dedicated professional looking to being a new journey in the healthcare industry, we encourage you to apply. Join our team and contribute to the mission of our small non-profit hospital, where every employee plays a vital role in providing quality healthcare to our community.
Requirements
- High school diploma or equivalent required
- Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
- Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
- Excellent interpersonal skills with a compassionate and patient-centered approach.
- Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
- Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.
Nice To Haves
- Associate or Bachelor’s degree preferred.
Responsibilities
- Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
- Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
- Verifies insurance coverage and obtain necessary authorizations for medical procedures and services as required.
- Processes patient payments, set up payment plans, and assist with financial assistance applications.
- Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
- Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
- Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
- Identifies opportunities for process improvement and contribute to the development and implementation of best practices in patient financial services.
- Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
- Other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision coverage
- Flexible spending accounts
- Life insurance
- Short and long-term disability insurance
- Accident and Critical Illness insurance
- Identity theft insurance
- Retirement savings plan
- Lifestyle spending account
- Free membership to local gym
- Generous paid time off plans
- Opportunities for professional development and training
- Positive work environment with a supportive team and opportunities for growth
- Scholarship Opportunities
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
