Patient Financial Navigator (Full-time; Days) - West Jefferson Medical Center
About The Position
This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.
Requirements
- Minimum of 3 years’ experience in healthcare financial counseling, patient access or medical billing
- Knowledge of insurance benefits/plans, medical terminology and healthcare billing practices.
- High School Diploma or GED
- Strong understanding of insurance processes and medical terminology
- ICD-10 and CPT coding understanding
- Detail – oriented with strong organizational abilities
- Proficient in using electronic health records (ER) and other healthcare software
- Excellent communication and interpersonal skills
Nice To Haves
- Associates degree in healthcare related field
- Bilingual (Spanish or tother language)
- Certification as a Certified Revenue Cycle Representative (CRC) or Certified Financial Counselor (CFC) is desirable
Responsibilities
- Review and verify patient insurance coverage and benefits for oncology services.
- Provide clear and compassionate explanations of co-pays, deductibles, coinsurance and non-covered services.
- Identify opportunities for insurance optimization, including secondary coverage, medical eligibility or financial assistance programs
- Collaborate with case management, social work teams, and outsource support to aid underinsured or uninsured patients.
- Generate and communicate cost estimates for physician ordered oncology treatment, including chemotherapy, radiation, imaging and surgical procedures.
- Apply, claim, and track patient assistance programs.
- Assist patients with understanding their bills and resolve discrepancies.
- Collect upfront payments as necessary based on financial policies
- Offer and set up flexile payment plans tailored to patient needs and financial capacity
Benefits
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems – it’s all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
