Patient Financial Navigator I
About The Position
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Requirements
- Foundational knowledge of common insurance products, coverage types, and provider/facility participation status.
- Ability to adhere to all HIPAA regulations and hospital policies regarding patient confidentiality.
Nice To Haves
- Experience with Epic EHR system.
Responsibilities
- Respond to a high volume of inbound patient calls, secure messages, and outbound follow-up contacts regarding billing inquiries, payment arrangements, and account information.
- Clearly and accurately explain charges, payments, adjustments, and statements following established scripts and departmental guidelines.
- Process patient payments over the phone and assist patients with navigating the online payment portal.
- Set up standard, pre-defined payment plans in accordance with hospital policy.
- Resolve standard Epic workqueue assignments, including statement holds, returned mail processing, and demographic updates, using prescribed procedures.
- Process patient requests for itemized statements and other billing documents.
- Verify and update patient demographic and insurance information within the EHR system to support billing accuracy.
- Develop foundational knowledge of common insurance products, coverage types, and provider/facility participation status.
- Serve as an internal quality and overflow resource during the outsourced vendor (Huron) transition, handling inquiries that require institutional knowledge or system-specific expertise.
- Meet established key performance indicators (KPIs) for productivity, call quality, and first-contact resolution.
- Adhere to all HIPAA regulations and hospital policies regarding patient confidentiality.
Benefits
- Additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
