Patient Financial Nav Advisor

Cooper University Hospital•Camden, NJ

19h•$23 - $37•Onsite

About The Position

The Patient Financial Navigation Advisor (PFNA) acts as the patient’s liaison from physician order through complete billing cycle. The PFNA will complete a comprehensive analysis of patient’s health insurance to include verification of benefits, prior authorization status and patient’s out of pocket liability. PFNA will educate and provide patient with a clearly defined estimate of the patient’s financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication. PFNA will collect or provide payment arrangements in accordance with policies and procedures.

Requirements

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.
Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.
Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.
Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Nice To Haves

Associates degree or equivalent experience preferred.
Experience with EPIC system preferred.

Responsibilities

Acts as the patient’s liaison from physician order through complete billing cycle.
Completes a comprehensive analysis of patient’s health insurance to include verification of benefits, prior authorization status and patient’s out of pocket liability.
Educates and provides the patient with a clearly defined estimate of their financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication.
Collects or provides payment arrangements in accordance with policies and procedures.