Patient Financial Counselor

Hanger, Inc.•,

2d•$18 - $21•Onsite

About The Position

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products. The Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. The company is committed to leading the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. This role involves educating and assisting patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. It also includes determining and verifying patient insurance coverage and eligibility for financial assistance programs, and being knowledgeable of all aspects of the financial process from scheduling, billing, and collections.

Requirements

Requires less than 1 year of related experience
Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
Proficient computer software; such as MS Word, Excel, and automated billing systems
Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Proficiency with basic math and accounting skills
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Strong organizational, analytical and problem solving skills

Nice To Haves

General knowledge of HIPAA and other medical insurance regulations and terminology
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Knowledge of FDCPA
Familiar with general medical terminology
Understanding of state, federal and regional collection and reimbursement laws

Responsibilities

Communicate well with patients and insurance companies over the phone or fax
Document and report payment information timely and accurately
Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
Educate patients about payment options and financial assistance
Negotiate and strategize patient payment arrangements
Update patient accounts and balances
Collect patient payments over the phone
Review and process patient and insurance company forms
Follow policy and procedures in regard to financial screening, arrangements and third-party demands