Patient Financial Counselor

CCRM Fertility•Naperville, IL

8d•$23 - $28

About The Position

CCRM Fertility is hiring a Patient Financial Counselor for a brand-new clinic. CCRM Fertility is a fertility-care organization with more than 30 locations and specializes in IVF, fertility testing, egg freezing, preimplantation genetic testing, third-party reproduction, and egg donation. The role supports the financial aspects of patient care and contributes to an efficient revenue cycle, patient satisfaction, and positive financial outcomes. The Patient Financial Representative coordinates patients’ financial matters while fostering a positive patient experience. The role educates patients about financial services and insurance payment processes, remains accessible as a resource throughout care, and coordinates insurance verification, pre-certifications, patient responsibility determinations, and payments. This position reports to the Patient Engagement Manager. The work involves regular communication, frequent desk and computer work, and extended periods preparing and analyzing data and figures. Employees may occasionally stand or walk and use office equipment, including a computer, telephone, photocopier, and scanner. Compensation varies by location, experience, skills, and knowledge. The role may include annual bonus potential, flexible work arrangements, and region-specific benefits. Offers are conditional on successful completion of onboarding, including verification of eligibility and authorization to work in the United States; the employer participates in E-Verify.

Requirements

High school diploma or GED required.
Ability to work weekends, evenings, and holidays on a rotating basis.

Nice To Haves

At least one year of medical billing experience.
Previous experience in reproductive medicine or women’s health.
Prior experience with Athena.

Responsibilities

Verify insurance for patients before new-patient appointments and treatment cycles.
Verify that insurance benefits are entered in the practice management system and track insurance changes during patients’ care.
Collect patient payments before scheduled services.
Ensure valid insurance information is available in each patient’s chart.
Act as the primary contact for patients’ financial matters and explain Patient Financial Services guidelines and policies throughout care.
Address insurance coverage discrepancies with patients and advocate for patients experiencing difficulties with the insurance process.
Identify and complete insurance pre-certifications for general medical services, infertility diagnostic and treatment services, obstetrical care, and other services as required.
Determine and communicate patient financial responsibility based on pre-certification before procedures, and obtain written pre-authorization documentation.
Identify patients eligible to proceed with ART care, provide ART financial consultations, and obtain payment before care in accordance with Care Center guidelines.
Advise Care Teams about insurance coverage limitations affecting patients’ care plans.
Perform other assigned duties.

Benefits

Generous paid time off and paid holidays.
Medical, dental, and vision insurance, with health benefits eligible the first day of the month following the start date.
401(k) plan with company match, beginning the first of the month following two months of service.
Basic and supplemental life insurance.
Employee Assistance Program.
Short-term disability.
Flexible spending accounts, including dependent care and commuter benefits.
Health Savings Account.
CCRM paid family medical leave, eligible after one year.
Supplemental critical illness, hospital indemnity, and accident coverage options.
Professional development, job training, and cross-training opportunities.
Bonus potential.
Potential overtime pay at time and a half.
Holiday differential pay at time and a half.
Weekend shift differential pay of $4.00 per hour.
Potential annual bonus, flexible work arrangements, and region-specific benefits.