Patient Financial Counselor - Colorectal Surgery
About The Position
The Patient Financial Counselor identifies and coordinates all aspects of financial obligations for private-pay patients. This includes patient relations, physician liaison regarding financial liabilities, deposit estimates, and collections. The role responds to and documents customer needs and complaints related to financial services in a timely and professional manner, supporting organizational goals, system improvements, and recovery strategies throughout the organization. The position is with Swedish First Hill, where caregivers provide patient-focused, whole-person care built on understanding, commitment, and mutual respect.
Requirements
- Associate's degree, or additional experience may be substituted for no degree.
- Three years of experience in patient financial services or medical billing in a hospital business office; alternatively, five years of experience without a degree.
Responsibilities
- Identify and coordinate financial obligations for private-pay patients.
- Support patient relations and liaise with physicians regarding financial liabilities.
- Prepare deposit estimates and coordinate collections.
- Respond to and document customer needs and complaints related to financial services in a timely and professional manner.
- Support organizational goals, system improvements, and recovery strategies.
Benefits
- Benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
