Patient Financial Counselor

The US Oncology Network•Denver, CO

6d•Hybrid

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor in Denver at our Rose location. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help. If this sounds like you, we’d love to have you join our team.

Requirements

High School diploma or equivalent required.
Position requires at least 3 years experience in healthcare financial counseling, patient accounts, billing, or revenue cycle strongly preferred.
Strong communication and interpersonal skills with the ability to engage patients sensitively and professionally.
Have excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team.
Demonstrated ability to work independently while also functioning effectively as part of a team
High level of organization, attention to detail, and time-management skills
Comfort with technology, EPM/EHR systems and financial platforms.

Responsibilities

Meet with patients to review and explain insurance coverage, estimated out-of-pocket costs, and financial responsibilities
Educate and assist patients with copay assistance programs, grants, and other financial resources
Collect patient balances in accordance with organizational policies and procedures
Create and manage patient budget or payment plans tailored to individual needs
Document financial discussions and actions clearly and accurately in the appropriate system
Collaborate closely with front-end staff, billing, collections, and other revenue cycle team members to ensure continuity of care and financial accuracy
Ensure all assigned tasks are completed accurately and within established timelines
Maintain a task-oriented approach while balancing multiple priorities and meeting deadlines.
Support team-based workflows and actively contribute to a positive, collaborative work environment.