Patient Financial Counselor - Self Pay (Full-time)

Billings Clinic•Billings, MT

1d•$17 - $21•Onsite

About The Position

The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre-certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections.

Requirements

High School or GED
Patient accounts or health care related collection experience, preferred
Basic typing at 45 WPM with accuracy Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Responsibilities

Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic.
Completes daily follow-up on outstanding self-pay balances.
Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies.
Performs customer service by providing assistance to customer inquiries including account information, insurance billing issues, and quality of care issues as appropriate.
Coordinates financial counseling efforts with entities of Billings Clinic, other physician’s offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance.
Accepts over the counter cash, check, credit /debit card payments, check by phone, completes employee payroll deduction forms, and finalizes bank loan paperwork with patients.
Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies.
Utilizes performance improvement principles to assess and improve quality.
Provide Financial Counseling as a Certified Application Counselor for the Health Insurance Market Place
Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
Performs other duties as assigned or needed to meet the needs of the department/organization.