Patient Financial Coordinator

COMMUNITY DENTAL CARE•Maplewood, MN

10d•$22 - $24•Onsite

About The Position

Join our team in Maplewood as a full-time Patient Financial Coordinator on the PM Shift! This position serves a critical role in the clinic as they help patients understand the cost of recommended treatment and makes appropriate financial arrangements with patients. Although the position is posted externally as Patient Financial Coordinator to help applicants recognize its focus on working with patients regarding their treatment plans, insurance benefits, and financial arrangements, the official internal job title is Treatment Coordinator.

Requirements

High school diploma or equivalent
1-2 years of customer service experience, preferably within an office setting
Experience discussing treatment plans, insurance benefits, and/or financial arrangements with patients.
Bilingual proficiency in Spanish, Karen or Hmong required
No prior dental experience required

Responsibilities

Review schedule daily for patient financial obligations
Verify all patients’ insurance – state and commercial
Collect payments and/or copays from patients
Receive overflow calls from scheduling coordinators
Receive and return calls from patients pertaining to financial quotes for treatment plans
Schedule patient appointments as needed
Answer patient questions regarding billing and payment options
Process application for sliding fee scale and care grants
Post payments on patient accounts
Send out pre-estimates to patients