Remote - Patient Financial Clearance Customer Service Representative

Mosaic Life Care•Saint Joseph, MO

2d•Remote

About The Position

The Representative Patient Financial Clearance Customer Service is responsible for inbound/outbound calls and/or written inquiries from patients, attorneys, insurance companies and vendors with questions, issues, and concerns related to hospital and physician office visits. The Representative Patient Financial Clearance Customer Service will provide excellent support and ensure our commitment to the values of Mosaic Life Care. The daily functions will include but are not limited to processing and inputting patient data, fulfilling document requests, maintaining performance and quality standards. Additionally, the Representative Patient Financial Clearance Customer Care will always ensure compliance with confidential data, stay abreast of changing policies and/or procedures related to Mosaic Life Care policies. The Representative Patient Financial Clearance Customer Service will work under direction from Customer Service Manager to ensure service delivery is consistently high-quality and escalate issues to team lead or functional caregivers as appropriate.

Requirements

Residing in Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, or Virginia for remote employment.

Responsibilities

Processing and inputting patient data
Fulfilling document requests
Maintaining performance and quality standards
Ensuring compliance with confidential data
Staying abreast of changing policies and/or procedures related to Mosaic Life Care policies
Escalating issues to team lead or functional caregivers as appropriate