Patient Financial Associate 1, Patient Access, Part Time, 7P-7:30A

Baptist Health South Florida • Coral Gables, FL

4d • Onsite

About The Position

This position applies only to the Emergency Department and BOS Digital Registration. The Patient Financial Associate is responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. The incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• High School Diploma, Certificate, GED, training or experience required.
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Ability to multitask and have an agile mindset.
• Less than 1 year of experience required.

Nice To Haves

• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Accurately and efficiently complete tasks in areas of registration, financial screening, verification, and patient throughput.
• Meet individual collection goals.
• Maintain a close working relationship with all members of the clinical team.
• Present and thoroughly explain legal, ethical, and compliance related documents to patients at the time of registration.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED