Patient Financial Aid Representative

Mass General Brigham•Boston, MA

2d•Hybrid

About The Position

Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations, insurance coverage, and available assistance programs.

Requirements

High School Diploma or Equivalent required
Experience in a healthcare financial services or patient advocacy role.
Knowledge of healthcare billing and reimbursement processes, insurance plans, and financial assistance programs.
Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial.
Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner.
Excellent organizational skills and attention to detail for managing documentation and application processes.
Ability to handle sensitive and confidential information with professionalism and discretion.
Proficiency in using relevant computer software and applications for data entry, documentation, and communication.

Nice To Haves

1-2 years preferred
Certified Application Counselor through the Massachusetts Health Connector preferred.

Responsibilities

Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses.
Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes.
Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted.
Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements.
Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services.