Patient Financial Advocate - Hematology/Oncology - Full Time

Guthrie Enterprise • Corning, NY

1d • Onsite

About The Position

Help patients focus on healing, not financial stress. As a Patient Financial Advocate, you'll serve as a trusted guide, helping patients understand their healthcare costs, explore financial assistance options, and access the care they need with confidence and peace of mind. Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including: Best Places to Work 2025 - Modern Healthcare America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek America's Best-In-State Employers (PA) 2025 - Forbes America's Best Employers for Healthcare Professionals 2025 - Forbes America's Best Employers for Women 2025 – Forbes

Requirements

• Graduate of an associate’s program in medical office assisting or high school diploma.
• Familiarity with ICD‑10 coding and insurance knowledge preferred.
• Minimum of two years’ experience in an office setting.

Nice To Haves

• Familiarity with ICD‑10 coding and insurance knowledge preferred.

Responsibilities

• Performs clerical duties to ensure patients have access to the financial resources available to them.
• Responsible for preauthorization/precertification of ancillary testing and chemotherapy medications.
• Responsible for patient correspondence, insurance forms and updates, free drug and co pay assistance programs available to patients and addressing patients’ financial concerns in collaboration with the business office, insurance companies, non‑profit organizations, and pharmaceutical companies.
• Provides financial assistance to patients with concerns regarding co pay assistance, insurance, or financial concerns.
• Works as liaison with insurance companies, business office, and pharmaceutical companies to provide financial assistance to patients.
• Meets with patients who are uninsured or underinsured to proactively provide financial resources.
• Researches what, if any, financial assistance is available to those patients.
• Helps patients apply to programs they qualify for.
• Coordinates specialty pharmacy patients and fills out required paperwork needed for initial supply.
• Ensures prescription is routed to appropriate pharmacy that will result in lower cost to patient.
• Completes prior authorizations on medication and procedures that require it.
• Monitors for insurance denials for chemotherapy agents; coordinates appeal process for same and assists patients to find alternate funding if unable to attain approval for a required medication or test.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision starting first of month after hire
• PTO starts Day 1
• Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED