Patient Financial Advocate (Medicaid Focus)
About The Position
Make a meaningful impact by helping patients navigate the financial aspects of their healthcare experience. MAHEC is seeking a compassionate and detail-oriented Patient Financial Advocate to serve by helping patients overcome financial barriers to care and access the resources available to them. Working directly with patients, you'll identify payment solutions, connect individuals with financial assistance programs, and provide guidance through complex healthcare and billing processes. This role combines patient advocacy, problem-solving, and financial counseling to support positive patient outcomes and ensure every patient is treated with dignity, understanding, and respect. JOB SUMMARY: Working inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilizing special qualifications, and sliding fees, and initiating the discharge process.
Requirements
- Associate degree, three years relevant experience, or comparable combined education and/or experience required.
- Experience must include telephone collection calls, work with aged accounts receivable, and extensive computer experience.
- Advanced computer skills required to include MS Excel and MS Word.
- Spanish-speaking skills required.
Nice To Haves
- Experience with Allscripts PM preferred.
- Medical office experience preferred.
Responsibilities
- Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Charity Care and other MAHEC fully funded programs
- Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections
- Responsible for coordinating the discharge process according to MAHEC’s discharge policy
- Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs
- Utilize estimating tools to determine patient responsibility amounts and communicate with the patient
- Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned
Benefits
- MAHEC Total Rewards Package
- Public Service Loan Forgiveness (PSLF) Program eligibility
- Flu vaccine
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
