Patient Financial Advocate I, Single Billing Office, Full-Time, Days, Baptist Jacksonville

Baptist Health System, Inc.•Akron, OH

4d•Onsite

About The Position

Baptist Health is hiring a Patient Financial Advocate to join our Patient Financial Services team in Jacksonville, FL. This is a full-time day shift opportunity. This is a FLOAT position supporting Metro Square and additional facilities, as needed. The Patient Financial Services team serves as a key point of contact for patients and families across Patient Access, BMDA, the Contact Center, and Single Billing Office (SBO). The team focuses on helping patients understand their financial responsibilities, navigate payment options and insurance benefits, and access available financial assistance. The ideal candidate will have customer service or insurance experience and strong communication skills to effectively advocate for patients and collaborate with internal teams.

Requirements

1–2 years of customer service or insurance experience (Required)
High School Diploma or equivalent. (Required)
1-2 years Customer Service or Insurance Experience.

Nice To Haves

Experience in a healthcare, patient access, financial counseling, or revenue cycle environment preferred.
Bachelor of Arts/Science (BA/BS) (Preferred)

Responsibilities

Educate patients and responsible parties regarding financial responsibility, payment options, collection procedures, and available financial assistance.
Counsel patients regarding insurance benefits and recommend alternative payment sources and financial assistance programs when appropriate.
Contact insurance carriers and other resources on behalf of patients and serve as an advocate throughout the financial assistance process.
Collaborate with managers, physicians, and servicing departments regarding potential delays in scheduled physician visits, diagnostic testing, and procedures when required authorization has not been obtained.
Identify patient eligibility for applicable local, state, and federal financial assistance programs.
Support a seamless patient financial experience by coordinating financial assistance processes across multiple areas of the healthcare system.
Serve as a knowledgeable and compassionate point of contact for patients and families regarding financial needs and available resources.
Educates patients and parties of their financial responsibility and assist with payment options and collection procedures.
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
Contact insurance carriers and other sources and act as an advocate for the patient.
Collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service.
Identify eligibility for local, state, and federal programs.