Patient Financial Advocate - Oncology

Health First Careers • Melbourne, FL

13d • Onsite

About The Position

The Patient Financial Advocate position will be responsible for supporting patients and families by answering questions regarding their insurance benefits and providing them with their out-of-pocket cost responsibility. This position helps access financial resources for pharmaceutical copays, obtain free medication and/or apply for grants through not-for-profit organizations.

Requirements

• High school or equivalent
• 2 years’ experience working in the healthcare field.
• Proficient knowledge of Microsoft Office – Outlook, Word, Excel.
• Ability to work autonomously with minimal supervision.
• Strong critical thinking skills.
• Strong communication skills and professional presence.
• Ability to prioritize and organize to maximize quality, value, and service.
• Ability to adapt to a potentially rapidly changing environment or work process.
• Excellent teamwork and collaboration skills.

Nice To Haves

• 2 years’ experience working with patient financial assistance.
• Medical Benefit Terminology
• Ability to guide patients and families to best-fit patient financial services.
• Proven effective outreach to current resources/programs and patient financial resources.
• Experience interacting with Non-For-Profit foundations, Manufacturer programs and state programs.
• Comprehensive and expressive communication skills, both verbal and written

Responsibilities

• Develop an understanding of current health insurance and medical prescription benefit coverage and apply that knowledge to support patient care.
• Cultivate relationships with patient assistance programs to secure funding for medications and treatments, e.g., manufacturer programs and/or other assistance program’s relationships.
• Serve as a liaison between patients, physicians, advocacy funded programs and other financial assistance programs.
• Assist with program enrollment and process applications by completing applications with patient information with complete confidentiality. Enroll members on-site or by calling patients or designated family members.
• Serve as a liaison between the business office and patients for all billing questions and concerns.
• Address problems and concerns related to medical and/or other financial needs for patients and families. This includes but is not limited to assistance with medications, transportation, nutrition, utilities, rent, etc.
• Navigate multiple systems to ensure the resources provided best fit the patients’ needs.
• Provide information to patients and families regarding their medical prescription benefits, including out-of-pocket costs.
• Maintain professional relationships and convey information to authorized individuals.
• Maintain files, process incoming calls, emails and provide other general support to patients and providers.
• Resolve problems/issues correctly and independently.

Benefits

• Diversity and inclusion are essential for our continued growth and evolution.
• Nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
• Different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
• Fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED