Patient Financial Advocate Bilingual

Intermountain Health

1d • $20 - $31 • Onsite

About The Position

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital outpatient/inpatient, emergency settings, and in a call center environment. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance availability, and internal/ external financial assistance programs. A Patient Financial Advocate will provide general insurance education, provide price quotes to potential patients, and assist with payments and payment arrangements.

Requirements

• Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
• Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
• Demonstrated proficiency in interpreting insurance Explanation of Benefits.
• Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email
• Demonstrates excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Ability to maintain confidentiality and comply with HIPAA and other regulations.
• Ability to demonstrate compassion, empathy, and respect for patients and their families.

Nice To Haves

• High School Diploma or GED.
• Experience in financial counseling, insurance verification, or collections.
• Experience with Epic
• Bilingual Spanish speaking

Responsibilities

• Processes financial assistance application requests.
• Verifies that information supplied by patients is complete and accurate.
• Reviews submitted applications, ensuring completeness, verifying supporting documents, running credit reports, and determining for eligibility for financial assistance/charity.
• Confirms, documents, and/or updates patient demographic information and patient account notes for all interactions/transactions in charity software and/or EPIC.
• Images/scans all required financial assistance supporting documents.
• Collects patient payments and provides receipt accurately completing all required fields.
• Accurately posts payments in system.
• Identifies individuals who may qualify for state or federally funded programs and refer to the appropriate department for processing.
• Delivers education in regards to health plans available.
• Maintains departmental and/or individual work queues and reports as required.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Up-front tuition coverage paid directly to the academic institution through the PEAK program.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED