Patient Financial Advisor

Reno Orthopedic Center•Reno, NV

3d•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Patient Financial Advisor to join their team. This role involves preparing estimates for procedures and services, ensuring alignment with patients' insurance coverage and benefit limits. ROC emphasizes a patient-first mindset, assumes good intent, encourages ownership of success, values continuous learning, and promotes kindness. As a physician-owned organization, ROC offers a fully integrated musculoskeletal health campus and invests in new facilities and technology, providing a forward-thinking environment for patient care and professional development. They have been a trusted name in musculoskeletal health in Northern Nevada for over 60 years.

Requirements

High School Diploma/GED
One year of experience performing customer service duties
Communicating effectively and professionally with various levels of employees, outside entities and customers
Using computer systems and applications, including Microsoft Office
Deescalating tense or sensitive conversations with customers/clients/etc.
Reviewing work and checking for errors to ensure accuracy

Responsibilities

Monitor and collect patients’ financial responsibilities for procedures/services including setting up payment plans and monitoring collection of payment plans
Verify insurance eligibility via verification portals and telephone and document deductible/co-insurance data in patients’ charts
Conduct insurance benefits review with patients to ensure patients have a clear understanding of their monetary responsibility
Maintain detailed, accurate, and timely documentation in patients’ charts
Assist physicians and medical staff concerning billing procedures and account inquiries