Patient Finance Specialist, Lynn Rehab Center, Part Time, Days

Jackson Health•Miami, FL

60d•Onsite

About The Position

The Patient Finance Specialist is responsible for timely and accurate patient registration. This role involves interviewing patients to gather all pertinent account information and verifying insurance coverage. The Christine E. Lynn Rehabilitation Center is a 100-bed, private-room facility recognized for its exemplary patient care for challenging injuries, offering comprehensive inpatient and outpatient rehabilitation services for adult and pediatric patients with spinal cord and traumatic brain injuries.

Requirements

High school diploma is required.
Valid license or certification is required as needed, based on the job or specialty.

Nice To Haves

Comprehension of eligibility and authorizations whether surgical or clinical is preferred.
Bachelor's degree in related field is strongly preferred.

Responsibilities

Interviews patients and/or family/relative or other responsible party at workstation or at bedside to obtain all necessary account information.
Performs bedside registration utilizing carts/computers on wheels.
Obtains patient demographic information with insurance and financial information, as warranted.
Searches MPI (Master Patient Index) completely and assigns the correct medical record number.
Notifies supervisor or designate of any medical record numbers.
Verifies all insurance and obtains pre-certification/authorization for services, as warranted.
Obtains proper authorization for treatment and approved codes from insurance carriers.
Assigns insurance plan accurately.
Calculates and collects patient liable amounts.
Explains policies regarding services rendered according to JHS collection policies.
Receives and processes all patient payments in accordance with JHS Collections Policy and Procedure; issues receipts and maintains the integrity of all payments.
Secures all required signatures for treatments, release of medical information, assignment of insurance benefits, and payments of services from legally responsible parties.
Obtains copies of necessary patient identification and insurance cards.
Scans all documents timely.
Answers questions and explains policies clearly.
Assists patients and/or family/relative with appointment scheduling, as warranted.
Processes patient charts according to paperwork flow needs and established productivity standards.
Produces paperwork on each patient for distribution to appropriate departments.
Aligns pertinent documents for establishing the patient's medical record and financial file.
Welcomes patients and family members in a professional manner.
Contacts clinical staff for emergency medical needs and answers patient and visitor questions.
Informs patient or their representative of delinquent accounts and attempts to obtain payment.
Checks for physician orders and attaches them to the patient medical records to ensure patients are receiving appropriate tests.
Guides patient to his/her destination or refers patient to an available Guest Services Representative.
Attends in-service presentations and completes mandatory education, as warranted.
Attends a minimum of 80% of scheduled staff meetings.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
Performs all other related job duties as assigned.