Patient Finance Specialist, Lynn Rehabilitation Center, FT, Days

Jackson Health•Miami, FL

10d•Onsite

About The Position

The Patient Finance Specialist is responsible for timely and accurate patient registration, interviewing patients to obtain pertinent account information, and verifying insurance coverage. The role supports registration and financial processes in a rehabilitation hospital, including collecting and processing payments, preparing patient records and paperwork, and assisting patients and families with questions and appointment scheduling. The position is full-time, days, with a scheduled shift of 8:00 a.m. to 4:30 p.m. at the Lynn Rehabilitation Center in Miami, Florida.

Requirements

High school diploma required.
Generally requires 0 to 3 years of related experience.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively orally and in writing.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions and exercise sound, independent judgment.
Knowledge and skill in using job-appropriate technology and software applications.
Valid license or certification required as needed based on the job or specialty.

Nice To Haves

Rehabilitation hospital experience is highly preferred.
Bachelor's degree in a related field is strongly preferred.

Responsibilities

Interview patients, family members, relatives, or other responsible parties to obtain necessary account information, at a workstation or bedside.
Perform bedside registration using carts or computers on wheels.
Obtain patient demographic, insurance, and financial information as warranted.
Search the Master Patient Index and assign the correct medical record number; notify a supervisor or designee of any medical record number issues.
Verify insurance coverage and obtain pre-certification or authorization for services when warranted.
Obtain appropriate treatment authorizations and approved codes from insurance carriers; accurately assign insurance plans.
Calculate and collect patient-liable amounts and explain policies regarding services according to JHS collection policies.
Receive and process patient payments according to JHS Collections Policy and Procedure, issue receipts, and maintain payment integrity.
Secure required signatures for treatment, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
Obtain copies of necessary patient identification and insurance cards, and scan documents in a timely manner.
Answer questions and explain policies clearly; assist patients or families with appointment scheduling as warranted.
Process patient charts according to paperwork flow needs and productivity standards; produce paperwork for appropriate departments and align documents for the medical record and financial file.
Welcome patients and family members professionally, contact clinical staff for emergency medical needs, and answer patient and visitor questions.
Inform patients or their representatives of delinquent accounts and attempt to obtain payment.
Check for physician orders and attach them to patient medical records to help ensure appropriate tests are performed.
Guide patients to their destinations or refer them to an available Guest Services Representative.
For Behavioral Health Center assignments, make timely bed assignments according to established criteria, work with unit managers to resolve transfer issues involving external facilities, and review insurance contract matrices to verify appropriate hospital placement.
Attend in-service presentations, complete mandatory education as warranted, and attend at least 80% of scheduled staff meetings.
Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
Perform other related job duties as assigned.