Patient Finance Rep, Bilingual

WakeMed Health & Hospitals • Raleigh, NC

14d • Onsite

About The Position

The Patient Finance Representative, Bilingual will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative, Bilingual will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative, Bilingual will be fluent in bilingual written and spoken communication and will provide basic interpretation services. The Patient Finance Representative, Bilingual work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.

Requirements

• Fluent in bilingual written and spoken communication.
• 1 Year Healthcare Experience Required
• High School Diploma or Equivalent Required

Nice To Haves

• Associate's Degree Business Preferred

Responsibilities

• Help patients navigate complex billing, financial and insurance workflows.
• Accurately perform administrative duties required to work work queues.
• Provide estimates.
• Confirm insurance.
• Secure authorizations.
• Answer billing questions.
• Collect payment.
• Provide basic interpretation services.
• Assist ancillary providers and vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED