Patient & Family Concierge- Women's Hospital

UPMC•Erie, PA

1d•Onsite

About The Position

Join our team in a versatile role supporting the entire Women’s Hospital. This position offers hours scheduled across weekdays between 5:00 a.m. and 9:00 p.m. and weekends between 9:00 a.m. and 9:00 p.m. We are seeking a candidate with excellent communication and customer service skills, basic computer proficiency, and the ability to work both independently and as part of a team. Flexibility, professionalism, and a commitment to providing an exceptional patient and visitor experience are essential. This role also supports the Women's Hospital visitor management system. Position Summary The Patient & Family Concierge provides compassionate service and support to patients, families, and visitors throughout their hospital experience. This role supports multiple areas across the Women’s Hospital to ensure a positive, safe, and efficient experience for patients, visitors, and staff.

Requirements

Strong customer service and communication skills.
Basic computer skills.
Ability to work independently and collaboratively.
Flexible, organized, and adaptable in a fast-paced environment.
Commitment to providing excellent care and service to patients, families, and visitors.
Passionate about providing an exceptional patient and family experience through compassionate, customer-focused service.
High school diploma required, or active enrollment in a High School/GED program, or one year of previous work experience in lieu of a diploma/GED.
Ability to follow written and verbal instructions.

Nice To Haves

Previous healthcare or customer service experience is preferred.

Responsibilities

Welcome patients and visitors, provide directions, escort assistance, and support the visitor management process.
Answer questions regarding hospital services, visiting hours, parking, and general policies while maintaining patient confidentiality.
Assist with parking validation, patient belongings tracking, and visitor accommodations.
Clean and maintain patient rooms, public areas, equipment, and supply areas; replenish supplies as needed.
Assemble, deliver, and set up patient meals while following food safety and sanitation standards.
Transport patients, specimens, and equipment safely throughout the hospital.
Set up, clean, store, and perform routine checks on telehealth equipment.
Stock, organize, and monitor supplies and equipment, including checking inventory levels and expiration dates.
Answer unit phones, assist with call lights under Nursing Assistant/PCT direction, and support patient needs.
Conduct hourly rounds, distribute plans of care, and assist with patient mobility as appropriate.
Help patients navigate the UPMC Patient Portal and access healthcare information.
Follow all safety, infection prevention, reporting, and UPMC service standards, including AIDET, The Promise, Escort Don't Direct, and Own Your Zone.
Deliver medications to nursing staff as assigned and perform other duties as needed.