Patient & Family Concierge- 4D/5D Cardiology (UPMC Presbyterian)

UPMC • Pittsburgh, PA

4d • Onsite

About The Position

UPMC Presbyterian 4D/5D is hiring a Full-Time Patient & Family Concierge to join their team. This role is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their hospital stay. The core goal is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs, potentially assisting with patient and visitor destination coordination, environmental services, dietary, patient transport, and supply/equipment management. The focus will always be on patient and guest satisfaction and quality of care from the first to the last impression.

Requirements

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
• Ability to follow written and verbal instructions.
• Act 34

Nice To Haves

• Previous experience in health care or customer service is a plus, but not required.

Responsibilities

• Welcome patients and families with warmth and professionalism
• Provide directions, escort guests, and answer general hospital questions
• Support a positive experience from first impression to discharge
• Help keep patient rooms and public areas clean, safe, and stocked
• Assist with bed making, linen changes, and basic room resets
• Report maintenance or safety concerns promptly
• Deliver and set up patient meal trays following safety guidelines
• Provide additional nourishments as requested
• Maintain cleanliness and food safety standards
• Safely transport patients, equipment, and lab specimens
• Clean and inspect transport equipment after use
• Accurately document transport activities
• Set up and retrieve telehealth carts for patient appointments
• Clean and test equipment to ensure proper functionality
• Stock patient rooms, supply areas, and PPE
• Monitor inventory levels and expiration dates
• Deliver supplies and equipment as needed
• Answer phones and assist with call lights as directed
• Interact with patients, assess basic needs, and support mobility
• Follow infection control guidelines and UPMC service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED