Full-Time Patient & Family Concierge - Neuro ICU (UPMC Presbyterian/4F/5F)
About The Position
This full-time role at UPMC Presbyterian Hospital in the Neuro ICU (4F/5F) offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge. As a Patient & Family Concierge (PFC), you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way. This full-time role offers 36 hours per week, scheduled as 8- or 12-hour shifts requiring availability on weekends and holidays. The starting pay is $19.00 per hour, with the final title and rate determined by experience and education. This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.
Requirements
- High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED
- Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times
- Ability to follow written and verbal instructions
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34
- Act 73 FBI Clearance with renewal
Nice To Haves
- Previous experience in healthcare or customer service is preferred, but not required
Responsibilities
- Greet and escort patients and visitors.
- Assist with patient transport, meal delivery, and supply replenishment.
- Maintain clean, organized spaces and report maintenance needs.
- Answer phones, respond to call lights, and provide non-clinical assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
