Patient-facing Research Assistant

Headlands Research•Rolling Hills Estates, CA

9d•Onsite

About The Position

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. This is an exciting opportunity to work directly with patients, support clinical trials, and build real-world skills alongside experienced research professionals. As a Clinical Research Assistant, you’ll play a key role in supporting study visits, interacting with patients, and ensuring research is conducted safely and accurately. Whether you're planning a future as a Clinical Research Coordinator, healthcare provider, or pursuing advanced education, this role provides a strong foundation and meaningful exposure to a fast-paced, patient-centered environment.

Requirements

Bachelor's degree OR 2 years of college in a health-related program OR completion of a medical assistant, phlebotomist, or other healthcare-related program OR experience and training in conducting clinical trials with knowledge of ICH GCP required
CNAs, Medical Assistants, Phlebotomists, and other patient-care healthcare roles heavily preferred.
Experience with medical terminology and laboratory procedures preferred.
Strong attention to detail, with the ability to collect, compile, and analyze patient data accurately.
Excellent interpersonal, communication (verbal and written), and customer service skills.
Easily able to learn new computer or website applications (i.e. Electronic Medical Records, Clinial Trial Management Systems, etc.)
Proven ability to prioritize tasks, meet deadlines, and adapt to a fast-paced work environment.
Problem-solving skills with a proactive and solution-oriented approach.
Strong organizational skills with the proven ability to prioritize tasks and meet strict deadlines
Phlebotomy training and experience heavily preferred; willingness to become fully trained required

Nice To Haves

Strong attention to detail and ability to follow step-by-step procedures
Ability to work efficiently in a fast-paced environment with changing priorities
Strong communication skills and a professional, patient-focused demeanor
Comfortable interacting with a diverse patient population
Proactive, dependable, and eager to learn new skills
Ability to balance multiple tasks and priorities throughout the day
Professional, reliable, and eager to learn

Responsibilities

Prepare and maintain study documents, including source charts, study binders, regulatory binders, and laboratory kits.
Schedule and confirm subject appointments, including ancillary visits such as diagnostic imaging and vendor-related services.
Understand study protocols, inclusion/exclusion criteria, and regulatory requirements, ensuring compliance with FDA, Sponsor, and Good Clinical Practice (GCP) guidelines.
Assist in participant recruitment by prescreening electronic medical records, following up on referrals, and coordinating outreach efforts.
Provide subject care, including explaining study procedures, answering questions, and monitoring diary compliance.
Conduct study procedures, such as collecting vital signs, performing ECGs, and completing study questionnaires.
Perform follow-up and reminder calls to ensure subject adherence to visits and study protocols.
Assist with participant stipend tracking and processing.
Perform blood draws (phlebotomy) and process biological samples, including shipping per study requirements.
Maintain laboratory equipment, supplies, and temperature control systems, ensuring compliance with study protocols.
Generate and file weekly temperature reports for laboratory systems.
Enter and verify study data in Electronic Data Capture (EDC), Clinical Trial Management System (CTMS), and other databases.
Address system-generated queries and perform quality control checks to ensure data accuracy and completeness.
Assist with case report forms (CRFs) and source document completion, including query resolution under study coordinator guidance.
Maintain and organize participant charts, Investigator Site Files, and other regulatory documents.
Support clinical research coordinators (CRCs) by filing, scanning, and faxing required documents.
Clean, stock, and maintain exam rooms and department supplies to ensure readiness for participant visits.
Participate in investigator meetings, study teleconferences, and trainings.
Assist with onsite or remote clinical research monitor visits.