Patient Facilitator

Hospitality Health ER•Tyler, TX

61d•Onsite

About The Position

Hospitality Health ER is a freestanding emergency care facility in Tyler, TX built around a simple idea: every person who walks through our doors deserves to feel welcomed, respected, and genuinely cared for. Our team combines exceptional care with a first-class hospitality experience, creating an environment where people feel supported from the moment they arrive. We believe great experiences come from great teams, and our staff members are always willing to step up, lend a hand, and support one another when things get busy. We’re looking for a dependable and compassionate Patient Facilitator to join our Tyler team. This role plays an important part in creating a smooth, comfortable experience for guests and their families while supporting our team behind the scenes. You’ll help with transportation, room readiness, organization, and day-to-day support throughout the facility. The ideal candidate is someone who naturally looks for ways to help, communicates well, stays organized, and understands that even the smallest details can make a big difference in someone’s experience.

Requirements

High School Diploma or GED
Current, unrestricted driver’s license
1+ year of experience as a Transporter, CNA, EMT, Medical Assistant, Home Health Aide, or in a similar support role
Strong communication and customer service skills
Dependable, organized, and comfortable working in a fast-paced environment
A hospitality-minded approach with a genuine desire to help others
Ability to work collaboratively and step in where needed
Flexible availability, including night shift and on-call needs
Ability to read, write, and communicate effectively in English

Responsibilities

Safely transport guests throughout the facility using wheelchairs, stretchers, and beds
Assist guests with entering and exiting vehicles and moving between designated areas
Provide a welcoming, respectful, and supportive experience to guests and their families
Clean and sanitize transportation equipment after each use
Transport lab specimens, equipment, supplies, and other items throughout the facility
Keep rooms, common areas, nursing stations, and workspaces stocked, clean, and organized
Verify appropriate identification before transportation
Communicate effectively with nurses, physicians, and team members to help maintain an efficient experience
Assist with room turnovers and general facility upkeep
Step in wherever needed to support the team and maintain a positive guest experience