Patient Facilitator Supervisor

Hospitality Health ER•Tyler, TX

1d•Onsite

About The Position

We're looking for a service-driven leader who believes every patient deserves to feel welcomed, cared for, and supported from the moment they walk through our doors. As our Patient Facilitator Supervisor, you'll lead a team responsible for creating exceptional first impressions and ensuring patients and families receive compassionate, efficient assistance throughout their visit. This role blends leadership, hospitality, patient support, and operational coordination to help create a seamless emergency care experience. If you're someone who enjoys leading by example, mentoring others, solving problems, and making a meaningful impact every day, we'd love to meet you. Hospitality Health ER is a freestanding emergency room in Tyler, TX where emergency medicine meets exceptional hospitality. We believe outstanding healthcare starts with treating every patient, family member, visitor, and teammate with kindness, respect, and genuine compassion. Our culture is built around teamwork, service, and excellence. We work together, support one another, and take pride in creating an environment where both patients and employees feel valued.

Requirements

High school diploma or GED
Must be at least 21 years old
Valid driver's license with no restrictions
One year of experience as a Patient Transporter, Home Health Aide, CNA, EMT, Medical Assistant, or similar healthcare role
Excellent customer service and interpersonal skills
Strong organizational and time management abilities
Ability to communicate effectively in English, both verbally and in writing
Ability to remain calm, professional, and compassionate in a fast-paced environment
Flexibility to assist with on-call responsibilities and staffing needs when necessary

Nice To Haves

Previous leadership or supervisory experience preferred

Responsibilities

Lead, mentor, and coach the Patient Facilitator team through daily support and ongoing development.
Train new team members and provide constructive feedback to encourage growth and success.
Lead by example by demonstrating professionalism, accountability, and exceptional customer service.
Organize daily workflows and assign responsibilities based on patient volume and facility needs.
Help maintain appropriate staffing while minimizing overtime whenever possible.
Foster a positive, collaborative, and service-focused team culture.
Create a warm, welcoming environment for patients, families, and visitors.
Ensure every patient is treated with dignity, compassion, and cultural sensitivity.
Assist patients with transportation throughout the facility using wheelchairs, stretchers, and transport beds.
Safely assist patients entering and exiting vehicles while following proper lifting techniques.
Verify patient identification before every transport.
Transport patients promptly to testing, imaging, treatment areas, and other departments.
Clean and sanitize transport equipment before and after each use.
Assist with maintaining clean, organized patient rooms, nursing stations, and common areas.
Restock patient supplies to ensure rooms remain fully prepared.
Coordinate inventory and supply levels throughout the facility.
Pick up bulk orders and restock supplies as needed.
Maintain accurate documentation for facility resources, including vehicle usage logs, credit card logs, receipts, and invoices.
Transport laboratory specimens safely and efficiently.
Support daily operational needs to ensure smooth facility operations.