Patient Experience Supervisor

CHAS Health • Spokane, WA

1d • $26 - $38

About The Position

Improve the overall health of the communities we serve by providing outstanding customer service at all points of contact continuing to provide resources based on patients’ health care needs and providing leadership to the call center team as follows:

Requirements

• Bachelor’s degree in functional area preferred.
• Minimum of two years’ experience in field required.
• Prior supervisory experience preferred.
• Excellent interpersonal, listening, verbal and written communication skills required.
• Computer skills required.
• Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required.
• Ability to organize and lead a team of people to accomplish goals required.
• Compassion for patients required.
• Commitment to supporting a safe and respectful environment is required.

Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.
• Trains and supervises call center staff.
• Coaches and develops staff that encourages teamwork and employee engagement.
• Performs data compilation, reporting and tracking functions related to call center metrics.
• Performs many Call Center Representative duties.
• Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees!
• $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees