Patient Experience Coordinator

TGH Urgent Care powered by Fast Track•Tampa, FL

just now•Onsite

About The Position

The Patient Experience Coordinator manages inbound and outbound patient communications, resolves inquiries and ensures high-quality customer service while maintaining company standards. The role handles a variety of tasks to support patients and the organization. This position reports to the Patient Experience Supervisor. Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care powered by Fast Track if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community. As part of the hiring process a background check and drug screen will need to be successfully completed.

Requirements

Strong patient focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, team member and provider experiences
Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
Ability to follow established office routines and organizational policies
High School Diploma or equivalent
Minimum one year experience in medical office administration, billing, referral, or clinical setting
Minimum one year experience in an inbound call customer service setting
Proficient with digital messaging platforms (email, Teams, CRM systems)
Reliable transportation required

Nice To Haves

Experience with EPIC system, preferred

Responsibilities

Answer and make calls to address patient questions and concerns, ensuring timely and accurate responses
Provide thoughtful guidance and effective follow-up for patient inquiries
Document appointments and patient interactions using call center platforms and CRM systems
Achieve daily call volume targets as defined by the Patient Experience Supervisor
Organize and sort mail; perform batch scanning to support administrative flow
Support front office tasks and contribute to clinic operations when needed
Participate in special projects and cross-training opportunities
Complete required training programs within assigned timelines
Prioritize tasks efficiently and manage time effectively across varied responsibilities