Patient Experience Specialist

ProgressiveHealth Career•Princeton, IN

2d•Onsite

About The Position

Patient Experience Specialist – ProgressiveHealth, LLC – Princeton, IN We are looking for an outgoing and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within a therapy office providing patient-care services to team members at a large automotive manufacturing facility. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team! Part-time Opportunity! Schedule: Monday - Friday, 7pm-11pm Hours & Days may be flexible What will you be doing in this role? Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments Registering patients (check-in/out) and ensuring all information is complete and accurate Coordinating with the patient and/or referring physician to obtain referrals Documenting referrals as directed in appropriate logs Scheduling initial evaluations and follow up visits to yield optimal visits per treatment plan Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained Educating patients confidently about their coverage and payment responsibilities as it relates to provided services Ensuring patients understand and sign necessary documentation Answering incoming telephone calls consistently and professionally, with attention to detail Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable Any other duties relating to the operations of the clinic that might be assigned by the Manager This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require. About ProgressiveHealth: ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts. An Equal Opportunity Employer

Requirements

Have a high school diploma or GED
Have at least a year of related experience and/or training
Have the ability to stand, walk, and sit throughout the entire assigned shift
Have a high degree of professionalism in both written and verbal communication
Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
Have the ability to work both independently and in a team environment, without constant supervision
Be able to maintain confidentiality
Be able to adapt, learn, and multitask in a fast-paced setting
This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).

Nice To Haves

Past medical office experience is preferred but not required

Responsibilities

Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
Registering patients (check-in/out) and ensuring all information is complete and accurate
Coordinating with the patient and/or referring physician to obtain referrals
Documenting referrals as directed in appropriate logs
Scheduling initial evaluations and follow up visits to yield optimal visits per treatment plan
Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
Educating patients confidently about their coverage and payment responsibilities as it relates to provided services
Ensuring patients understand and sign necessary documentation
Answering incoming telephone calls consistently and professionally, with attention to detail
Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
Any other duties relating to the operations of the clinic that might be assigned by the Manager